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Common Musculoskeletal Injuries Among Veterans and How Physiotherapy Helps

Military service often demands physical resilience and endurance from veterans. However, it can also lead to a range of musculoskeletal injuries due to the physical demands and challenging conditions of service. Whether it’s combat-related trauma, heavy lifting, or long deployments, many veterans face these injuries upon returning to civilian life. In this article, we will explore some of the common musculoskeletal injuries among veterans and how physiotherapy plays a crucial role in their recovery.

Common Musculoskeletal Injuries in Veterans

Back Pain and Spinal Injuries

One of the most prevalent musculoskeletal issues among veterans is back pain. Carrying heavy equipment, long hours of standing or sitting in awkward positions, and combat trauma can all contribute to spinal injuries and back pain.

Joint Injuries

Veterans often experience joint injuries, such as knee or shoulder injuries, due to the physical demands of their service. These injuries can result from sudden trauma, overuse, or repetitive stress on the joints.

Fractures and Dislocations

Combat situations can lead to fractures and dislocations, often requiring surgical interventions. Recovering from such injuries can be a long and challenging process.

Soft Tissue Injuries

Injuries to soft tissues like muscles, tendons, and ligaments are common in military service. Strains, sprains, and other soft tissue injuries can limit mobility and cause chronic pain.

Osteoarthritis

Veterans may develop osteoarthritis, a degenerative joint disease, as a result of combat-related injuries or long-term wear and tear on their joints.

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The Role of Physiotherapy in Treating Musculoskeletal Injuries

Physiotherapy plays a crucial role in addressing these common musculoskeletal injuries among veterans. Here’s how physiotherapy helps:

Assessment and Diagnosis

Physiotherapists begin by conducting a comprehensive assessment to understand the nature and extent of the injury. This assessment includes physical examinations, imaging, and discussions with the veteran to pinpoint the cause and severity of the injury.

Pain Management

Chronic pain is a significant concern for veterans with musculoskeletal injuries. Physiotherapists use various pain management techniques, such as manual therapy, modalities like heat and cold therapy, and therapeutic exercises to alleviate pain and discomfort.

Rehabilitation Exercises

Physiotherapists design tailored exercise programs to strengthen the affected areas, improve flexibility, and enhance mobility. These exercises are an essential component of the rehabilitation process and aid in restoring functionality.

Manual Therapy

Manual therapy techniques, such as joint mobilization and soft tissue manipulation, are used to improve joint function and reduce pain. Physiotherapists apply these techniques to specific areas affected by the injury.

Mobility Improvement

For veterans with mobility issues, physiotherapy offers mobility training, balance exercises, and recommendations for assistive devices such as braces or crutches. These interventions help veterans regain their independence.

Prevention of Secondary Complications

Physiotherapists design tailored exercise programs to strengthen the affected areas, improve flexibility, and enhance mobility. These exercises are an essential component of the rehabilitation process and aid in restoring functionality.

Psychological Support

Dealing with a musculoskeletal injury can be emotionally challenging. Physiotherapists provide emotional support and create a supportive environment, contributing to veterans’ overall well-being.

Rehabilitation Protocols and Exercises

Physiotherapists design rehabilitation programs that are tailored to the specific needs of veterans with musculoskeletal injuries. These programs may include the following components:

Stretching Exercises

Stretching exercises improve flexibility and reduce the risk of muscle imbalances, common after injuries. For example, veterans with knee injuries may benefit from hamstring and quadriceps stretching.

Strengthening Exercises

Strengthening exercises target the muscles around the injured area. For instance, veterans with shoulder injuries may engage in rotator cuff strengthening exercises to enhance joint stability.

Balance and Proprioception Training

Balance and proprioception exercises help veterans regain stability, especially after injuries affecting the lower limbs. These exercises can be vital for reducing the risk of falls.

Gait Training

Gait training helps veterans with mobility issues relearn how to walk safely and efficiently. It is particularly valuable for those recovering from fractures or joint surgeries.

Pain Relief Modalities

Physiotherapists may use modalities like hot or cold therapy, ultrasound, or transcutaneous electrical nerve stimulation (TENS) to manage pain and inflammation.

Assistive Devices

Recommendations for assistive devices, such as braces, crutches, or orthotics, are made when necessary to support veterans in their recovery.

Home Exercise Programs

Physiotherapists often provide veterans with home exercise programs to continue their rehabilitation outside of clinic sessions. Consistent exercise at home is essential for ongoing progress.

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Preventing Musculoskeletal Injuries in Veterans

Prevention is always preferable to treatment. To reduce the risk of musculoskeletal injuries among veterans, several strategies can be employed:

Comprehensive Training

Proper training in physical fitness and the use of equipment can reduce the risk of injury during service.

Weight Management

Maintaining a healthy weight is crucial for joint health. Excess weight can put added stress on joints and increase the risk of injury.

Regular Exercise

Encouraging veterans to maintain regular exercise routines, even after their service, can help keep their musculoskeletal system healthy and strong.

Ergonomic Workstations

In civilian life, ensuring ergonomic workstations can reduce the risk of back pain and musculoskeletal injuries.

Mental Health Support

Mental health support, including stress management and PTSD treatment, is essential as psychological well-being can influence physical health.

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Innovations in Musculoskeletal Injury Rehabilitation

The field of physiotherapy continually evolves, and innovative approaches are emerging to enhance the rehabilitation of veterans with musculoskeletal injuries. Some of the promising innovations include:

Virtual Rehabilitation

Virtual reality and telehealth services are making it possible for veterans to access physiotherapy from remote locations, improving accessibility and continuity of care.

Biomechanical Analysis

Advanced biomechanical analysis techniques help physiotherapists better understand the movement patterns of veterans. This information informs rehabilitation programs for a more personalized approach.

Pain Management Technology

Emerging technologies, such as wearable pain management devices, can provide veterans with real-time pain relief and monitoring.

Musculoskeletal injuries are a common challenge faced by veterans after their service. Physiotherapy emerges as a vital and transformative resource for veterans in their journey to recovery. With a comprehensive approach to assessment, pain management, rehabilitation exercises, and emotional support, physiotherapists make a substantial difference in the lives of veterans dealing with musculoskeletal injuries.

Through innovation and ongoing research, the field of physiotherapy continues to advance, offering veterans the hope of regaining their mobility, reducing pain, and improving their overall quality of life. For those who have served their nation, physiotherapy plays a critical role in honouring their sacrifice and ensuring they can enjoy a fulfilling life post-service.

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Informed Consent for Social Worker Services

The purpose of the following is to inform you about the provision of social worker services by Medilinks Australia Online Pty Ltd t/as VBA Health (“us”, “we” “VBA Health”) and for you to consent to receive social worker services from us and to our management of your personal information.

Part A

Social Worker Services

Type of Services

Social worker services include the following supports:

  • general counselling and case management;
  • service co-ordination and facilitating access to other services;
  • referral and advocacy;
  • education and information;
  • vocational and employment counselling or rehabilitation;
  • accommodation and placement assistance; and
  • family therapy with specific focus on veteran wellbeing.

Part B

Management of Health and Medical Information

Collection of Personal Information

As part of providing social worker services to you, we need to collect and record personal information from you that is relevant to your situation, such as your name, contact information, medical history and other relevant information. This collection of personal information will be a necessary part of the services that are provided.

Viewing Your Accepted Conditions

The following steps will help view the accepted conditions of your DVA white card via the MyGov website.

Step 1:

Go to https://my.gov.au

Sign in to your myGov account using your Username and Password.

You can sign in to myGov using the following:

  • Your username (Your myGov username has 2 letters and 6 numbers. For example XY123456)
  • Your email address used to create your account
  • Your mobile number (if you have enabled this option)

After entering your login details you may be required to provide a one-time access code.

  • A one-time use code is sent by SMS to your mobile phone.

If you do not have a myGov account, you can create one by selecting Create myGov account on the myGov sign-in page.

Sign-in using the MyGov login page

Step 2:

Once you have logged into your account scroll down until you see the heading ‘Your Services’.

Your Services lists the government programs you access that offer online services through myGov. You should see ‘Department of Veteran Affairs’ listed here.

Select ‘Department of Veteran Affairs’.

If you do not see Department of Veteran Affairs listed you will have to link this service to your account (See the video below).

You can do this by selecting Link another service.

Select the DVA tile

Step 3:

This is your Department of Veterans’ Affairs My Service Home Page.

My Service allows you to access DVA services online such as:

  • Access support for a service-related condition or injury
  • Access your digital DVA Veteran Card
  • Lodge and track the status of your claims

Look in the middle column titled Claims.

Select Accepted Conditions.

Select Accepted Conditions from the Claims Menu

Step 4:

This page shows your digital DVA Veteran Card.

You will see information such as your Card Number, Expiry, Card Type and the Conditions listed on your card.

Select the Conditions Listed drop-down menu to view the conditions listed on your card.

Step 5:

Select Print this Page in the top right-hand corner of the page to download your digital DVA Card as a PDF.

Alternatively, if accessing this on your mobile phone you can take a screenshot of this page. Depending on your phone you can:

  • Press the Side button and the Volume up button at the same time (iPhone)
  • Press the Power and Volume Down buttons at the same time

 

Video on how to log on and link my service:

Terms & Conditions – Veteran Benefits Australia Prize Draw

1. Introduction

1.1       This Prize Draw is conducted by Veteran Benefits Australia (‘we’, ‘us’ and ‘our’).

1.2       For the purposes of these terms and conditions, the following definitions apply:

“Commencement Date” – 1st September, 2023 

“Closing Date” – 13th October, 2023

“Draw Date” – 16th October, 2023

“Terms and Conditions” means this document and any other document incorporated by reference in these terms and conditions.  A reference in the Terms and Conditions to the singular includes the plural and vice versa.

”Prize Draw” means this prize draw.

“Prize” means, for this Prize Draw, the following:

        • 1 x 1st Prize – Whitsundays Holiday – valued at $10,000
        • 50 x 2nd Prize – $200 travel voucher – valued at $10,000

1.3       The Terms and Conditions apply to all entries into and/or prizes awarded in the Prize Draw and we reserve the right to change the Prize Terms and Conditions at any time without notice, subject to relevant state/territory legislation approval, by posting such changes on our website www.veteranbenefitsaustralia.com.

1.4       The laws of the various state/territories in which the Prize Draws are conducted apply to the conduct of the Prize Draws and the Terms and Conditions.

1.5       By using this site or application or entering into the Prize Draw you agree to abide by these Terms & Conditions and any amendments to the Terms & Conditions as posted to our website.

1.6       If any of these Terms & Conditions are found to be invalid or unenforceable, that invalidity or unenforceability will not affect the remainder of the Terms & Conditions, which will continue in full force and effect.

1.1       This Prize Draw is conducted by Veteran Benefits Australia (‘we’, ‘us’ and ‘our’).

1.2       For the purposes of these terms and conditions, the following definitions apply:

“Commencement Date” – 1st September, 2023 

“Closing Date” – 13th October, 2023

“Draw Date” – 16th October, 2023

“Terms and Conditions” means this document and any other document incorporated by reference in these terms and conditions.  A reference in the Terms and Conditions to the singular includes the plural and vice versa.

”Prize Draw” means this prize draw.

“Prize” means, for this Prize Draw, the following:

  • 1 x 1st Prize – Whitsundays Holiday – valued at $10,000
  • 50 x 2nd Prize – $200 travel voucher – valued at $10,000

 

1.3       The Terms and Conditions apply to all entries into and/or prizes awarded in the Prize Draw and we reserve the right to change the Prize Terms and Conditions at any time without notice, subject to relevant state/territory legislation approval, by posting such changes on our website 

www.veteranbenefitsaustralia.com.

1.4       The laws of the various state/territories in which the Prize Draws are conducted apply to the conduct of the Prize Draws and the Terms and Conditions.

1.5       By using this site or application or entering into the Prize Draw you agree to abide by these Terms & Conditions and any amendments to the Terms & Conditions as posted to our website.

1.6       If any of these Terms & Conditions are found to be invalid or unenforceable, that invalidity or unenforceability will not affect the remainder of the Terms & Conditions, which will continue in full force and effect.

2. Conditions of entry

2.1       To enter the Prize Draw, a person must complete the entry form and correctly provide the requested details (“Entry Details”’).

2.2       The person whose details are provided with the Entry Details will be the person to whom prizes will be transferred and that is deemed to have agreed to and accepted these Terms and Conditions so far as they apply to entry into the Prize Draw.

2.3       Entry in the Prize Draws is open to all veterans who hold either a DVA Gold Card or a DVA White Card and meet the following criteria (“Eligible Person”):

(a) a resident of Australia.

(b) persons who are at least 18 years old.

(c) persons who are not Ineligible Persons

2.4       The following persons are ineligible for entry in the Prize Draws (“Ineligible Persons”):

(a) a member of our management committee, including our board of directors and executive management;

(b) our employees or employees of our subsidiaries;

(c) all other parties (and their employees and agents) directly engaged in conducting the Prize Draw;

(d) a family member of a person caught by paragraphs (a) and (b), including spouses, de facto spouses, parents, step-parents, siblings, step-siblings, children and adopted children; and

2.5       It is your responsibility as an entrant in a Prize Draw to ensure that you are eligible under all applicable laws to accept the prize should you win the Prize Draw.

2.6       We reserve the right to disqualify entries in the event of non-compliance with the Terms and Conditions.

2.7       All prize values are listed in Australian currency.

2.8       By entering into the Prize Draw an entrant agrees to provide photographs or other media with any prize won in a Prize Draw as reasonably requested of them and also to permit us to film content of the entrant with the prize for reasonable promotional purposes.

2.9       By entering into the Prize Draw an entrant agrees not to make any defamatory or derogatory comments on any social media platforms or other public forum against us, the Prize Draw, any prizes or anything incidental to the Prize Draw.

2.1       To enter the Prize Draw, a person must complete the entry form and correctly provide the requested details (“Entry Details”’).

2.2       The person whose details are provided with the Entry Details will be the person to whom prizes will be transferred and that is deemed to have agreed to and accepted these Terms and Conditions so far as they apply to entry into the Prize Draw.

2.3       Entry in the Prize Draws is open to all veterans who hold either a DVA Gold Card or a DVA White Card and meet the following criteria (“Eligible Person”):

(a) a resident of Australia.

(b) persons who are at least 18 years old.

(c) persons who are not Ineligible Persons

2.4       The following persons are ineligible for entry in the Prize Draws (“Ineligible Persons”):

(a) a member of our management committee, including our board of directors and executive management;

(b) our employees or employees of our subsidiaries;

(c) all other parties (and their employees and agents) directly engaged in conducting the Prize Draw;

(d) a family member of a person caught by paragraphs (a) and (b), including spouses, de facto spouses, parents, step-parents, siblings, step-siblings, children and adopted children; and

2.5       It is your responsibility as an entrant in a Prize Draw to ensure that you are eligible under all applicable laws to accept the prize should you win the Prize Draw.

2.6       We reserve the right to disqualify entries in the event of non-compliance with the Terms and Conditions.

2.7       All prize values are listed in Australian currency.

2.8       By entering into the Prize Draw an entrant agrees to provide photographs or other media with any prize won in a Prize Draw as reasonably requested of them and also to permit us to film content of the entrant with the prize for reasonable promotional purposes.

2.9       By entering into the Prize Draw an entrant agrees not to make any defamatory or derogatory comments on any social media platforms or other public forum against us, the Prize Draw, any prizes or anything incidental to the Prize Draw.

3. Prize Draw & Transfer of prizes

3.1       We will only transfer prizes to the person named in the Entry Details, subject to the production and verification of valid identification.

3.2       If there is no winner of a prize or we are unable to find a prize winner, we will publish this fact on our website and all social media channels.

3.3       The Prize Draw will be conducted at 5:00pm AEST on the Draw Date and will be appropriately scrutinised by an independent observer.

3.4       The winner(s) will be contacted within 48 hours by email or phone and will be published on our website and our social media pages.

4. Hyperlinks, Advertising, Sponsors & Third Party Content

4.1       Our website or application may contain the content of third parties (Third Party Content).  This content may include but is not limited to hyperlinks to external (third party) websites or program sponsors.  None of these things is to be taken as an endorsement, recommendation or approval of the third party, or sponsor or their products or services. We accept no responsibility for the accuracy, currency or suitability or otherwise regarding Third Party Content. Any use or reliance on such content is at your own risk and we do not accept liability for any loss, damage, costs or expenses arising as a result of the use or reliance.

4.2       Where hyperlinks to third party websites are provided, we make no claims regarding the suitability or otherwise of the third party’s products or services to your needs, nor does it warrant the third party website is free of viruses, trojans or other malicious software.

5. Privacy, Communications & Consent

5.1       You agree that your participation in a Prize Draw constitutes an invitation for us to contact you in relation to, among other things, services for which you are eligible, matters relating to your entry and to notify you of the outcome of the relevant Prize Draw.

5.2       To enter a Prize Draw you must supply at least one method of contact and we reserve the right to send you service-related communications to you subject to our Privacy Policy regardless of your contact preference. These service-related communications may include, by way of example only, updates to the Terms and Conditions, to deliver tickets, updates to our privacy policy and anything else required to administration of the Prize Draw.

5.3       Our Privacy Policy is available on our website www.veteranbenefitsaustralia.com for information on how we deal with your personal information and how you may elect to opt out of marketing communications.

5.4       You hereby agree and consent to be contacted by a DVA registered Social Worker regarding services for which you are eligible.   Social workers services include the following supports:

      • general counselling and case management;
      • service co-ordination and facilitating access to other services;
      • referral and advocacy;
      • education and information;
      • vocational and employment counselling or rehabilitation;
      • accommodation and placement assistance; and
      • family therapy with specific focus on veteran wellbeing.

5.1       You agree that your participation in a Prize Draw constitutes an invitation for us to contact you in relation to, among other things, services for which you are eligible, matters relating to your entry and to notify you of the outcome of the relevant Prize Draw.

5.2       To enter a Prize Draw you must supply at least one method of contact and we reserve the right to send you service-related communications to you subject to our Privacy Policy regardless of your contact preference. These service-related communications may include, by way of example only, updates to the Terms and Conditions, to deliver tickets, updates to our privacy policy and anything else required to administration of the Prize Draw.

5.3       Our Privacy Policy is available on our website www.veteranbenefitsaustralia.com for information on how we deal with your personal information and how you may elect to opt out of marketing communications.

5.4       You hereby agree and consent to be contacted by a DVA registered Social Worker regarding services for which you are eligible.   Social workers services include the following supports:

general counselling and case management;

service co-ordination and facilitating access to other services;

  • referral and advocacy;
  • education and information;
  • vocational and employment counselling or rehabilitation;
  • accommodation and placement assistance; and
  • family therapy with specific focus on veteran wellbeing.

6. Disclaimer

6.1       Any and all products, brand names, logos, images and/or trademarks as displayed or referred to on the Prize Draw website are owned by the respective trademark owners.  We do not warrant to have an affiliation with any trademark owner referenced on this website who is not us. 

6.2       We use all reasonable endeavours to ensure that information on this website is correct but we do not warrant the accuracy or completeness of the information provided and will not be held liable for any inaccuracy, omission, variation or error.

6.3       By entering a Prize Draw you acknowledge that these terms and conditions provide adequate warning of eligibility requirements, alternative prize arrangements and afford a reasonable opportunity for you to seek your own independent legal advice prior to taking transfer of the prize.

6.4       To the extent permitted by law, including pursuant to schedule 2 of the Competition and Consumer Act 2010 (Cth) (‘Australian Consumer Law’), we shall not be liable for any loss or damage of whatsoever nature however occasioned to any person by, through or in connection with the Prize Draw (including but not limited to direct, indirect or consequential loss or damage or personal injury).

6.5       We will not be liable to you or any winner for any financial consequences (including but not limited to any taxation liability (such as transfer duty) and/ or levy that may accrue to you or a winner, impact upon eligibility for or receipt of any pension, benefit allowance, superannuation or similar entitlement or any additional legal or other fees, including insurances on or after the transfer of any property) to you or the winner as a result of winning a prize.

8. Our Contact Details

If you have any questions about these Terms & Conditions please contact us using the following details:

Veteran Benefits Australia

32 Wright Place

Algester QLD 4115

Email:                    

Veteran Benefits Australia Terms & Conditions

These are the terms and conditions of Veteran Benefits Australia. All advices, referrals and other services provided by Veteran Benefits Australia (“Services”) whether via its website at www.veteranbenefitsaustralia.com (“Website”) or by contacting Veteran Benefits Australia in any other manner, are provided on these Terms & Conditions and all customers of Veteran Benefits Australia’s Services (each a “Customer”) agree to these Terms & Conditions as a pre-condition of obtaining any Services from Veteran Benefits Australia. No terms and conditions introduced by the Customer shall take effect to vary these Terms & Conditions unless expressly agreed in writing by Veteran Benefits Australia.

About Veteran Benefits Australia’s Services

Veteran Benefits Australia’s Services are an online service and information blog designed to connect Customers to third party service providers (“Service Providers”) to facilitate Customers’ awareness and access to possible useful services for veterans, whether at full or discounted prices, as described in the various service categories described on the Website.

Veteran Benefits Australia does not of itself provide any health care service, social security service, legal or financial advice or any other direct service of any kind.

Veteran Benefits Australia is not affiliated with the Department of Veteran Affairs or any other Government department, the Returned and Services League Australia (RSL) or any other veterans association.

Veteran Benefits Australia’s Services are an independent online service.

About Service Providers

Whilst all care is taken to connect Customers with suitable, qualified and appropriate Service Providers based on the Customer’s instructions as to their needs, Veteran Benefits Australia does not endorse the advices of any Service Provider and expressly disclaims any liability for any products and services provided by Service Providers. Customers are encouraged to consider if the products and services of the Service Provider are suitable for the Customer’s needs and seek independent advice if required.

Veteran Benefits Australia will not conduct any assessments of the Customer’s needs and any recommendation that Veteran Benefits Australia makes for use of any Service Provider including for the making of any social security application, health care or other services is purely based on Veteran Benefits Australia’s response to the Customer’s request and their own assessment of their needs and circumstances.

Donations, merchandise and paid goods and services

From time to time Veteran Benefits Australia may offer the ability to make a donation or purchase goods or services including merchandise through its Website. The terms of donation or purchase will be in accordance with the online check-out terms and conditions appearing on check-out of the transaction.

Veteran Benefits Australia Privacy Policy

Here at Veteran Benefits Australia, (we, us, our, or Veteran Benefits Australia) protecting your privacy and treating your personal information with care is of paramount importance to us. This Privacy Policy explains why we collect personal information and how we collect, use, disclose, store and protect your personal information when you use our Veteran Benefits Australia Services (our referral services to third party suppliers of goods and services to veterans and anything we add to those services from time to time).

It also explains how to contact us to correct, update or delete any personal information provided to us, or make a complaint if you have concerns. We are compliant with the privacy principles of Australia.

We will only collect and process personal information about you where we have a lawful basis to do so. Lawful basis includes consent (where you have given consent such as filling out our “contact us” form), contract (where processing is necessary for the performance of a contract with you) and legitimate interests (including security threats or frauds, compliance with applicable laws, and enabling us to administer our business).

You expressly and voluntarily grant your informed consent to Veteran Benefits Australia to deal with your personal information in accordance with the terms and conditions of this Privacy Policy. You have the right to withdraw or decline your consent at any time and where we rely on legitimate interests, you have the right to object.

Changes that we make to our Privacy Policy

We will notify you about any changes to our Privacy Policy by updating the “Last updated” date of this Privacy Policy.  You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Veteran Benefits Australia Services after the date such revised Privacy Policy is posted.

Which entities does this Privacy Policy cover?

This Privacy Policy applies to Veteran Benefits Australia with respect to the Veteran Benefits Australia Services.

What is personal information?

Personal information is defined as information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.

What personal information do we collect?

From time to time Veteran Benefits Australia may offer the ability to make a donation or purchase goods or services including merchandise through its Website. The terms of donation or purchase will be in accordance with the online check-out terms and conditions appearing on check-out of the transaction.

Why do we collect your personal information?

We may collect your personal information when required by law but generally we collect personal information from you (or about you) to allow us to:

  • supply you with the Veteran Benefits Australia Services;
  • supply you with tailored service offerings that may benefit you;
  • communicate more effectively with you about our services such as through our newsletter;
  • supply marketing or promotional materials and other information to you;
  • ensure your experience with us is a positive one; and
  • notify you about our new services or product offerings, discounts, promotions or upcoming events.

 

Personal information collected or received by us will only be used for the stated purpose for which it was provided.

When you access the Veteran Benefits Australia Services, we may collect certain information automatically, including, but not limited to, your operating system, the type of Internet browser you use, unique device identifiers and other diagnostic data (Usage Data).

When do we disclose your personal information?

Your personal information will not be used contrary to this Privacy Policy but may be disclosed to third parties in the following circumstances:

  • for the purpose it was collected (such as a referral to a third party service provider);
  • if we sell all or part of our business and the purchaser also requires your personal information;
  • to enforce our legal rights or those of others;
  • to prevent actual or potential fraud or illegal activity; or
  • if we are required to do so by law.

 

If personal information is disclosed to a third party, we are required to take reasonable steps to ensure your personal information is treated in accordance with the laws that apply to personal information.

When and how do we collect your personal information?

We collect most personal information directly from you when you make an enquiry about our Veteran Benefits Australia Services from us. Your consent may be express (e.g. you agree to the use of your information by ticking a box) or implied by an action you take or do not take (i.e. because you have agreed to terms and conditions that contain information about the use or disclosure of your information).   At the date of this policy, your consent is given when you register your interest in a service, sign up for our newsletter or complete our contact us registration form.

What if you don’t want us to collect your personal information?

You are not obligated to provide us with your personal information. You may choose whether you receive communications from us. Whilst it is your choice not to provide your personal information to us this may impede our ability to provide you with all of the functionality of our Veteran Benefits Australia Services.

What if you don’t want to receive further communications from us?

Should you wish to remove yourself from our contact database you may do so at any time by contacting us at www.veteranbenefitsaustralia.com/contact-us/

How can I access, correct and/or update personal information you have collected?

At any time you may contact our Privacy Officer and request your personal information be modified. We will make all efforts to correct data once we have proved your identity.

We will deal with all requests for access to personal information as quickly as possible, but no later than 30 calendar days from the date of your request (unless any complexities arise).

We will refuse access where the personal information relates to existing or anticipated legal proceedings, and the information would not be accessible by the process of discovery in those proceedings. Further, we will refuse access where your request is frivolous or vexatious, and where we reasonably believe that: giving access would pose a serious threat to the life, health or safety of any individual, or to public health or public safety; unlawful activity, or misconduct of a serious nature, is being or may be engaged in against Veteran Benefits Australia and giving access would be likely to prejudice the taking of appropriate action in relation to that matter.

If we refuse to give you access we will provide you with reasons for our refusal, unless doing so would be unreasonable in the circumstances. We will also take reasonable steps to give you access in a way that meets your needs without giving rise to the reasons of our refusal. Further, we will provide details of how you may make a complaint about our decision.

Please note that the access and correction requirements under this Privacy Policy operates alongside and do not replace other informal or legal procedures by which an individual can be provided access to, or correction of, their personal information.

How do we store and protect your personal information?

For us to provide excellent service we are required to store some personal information and take the greatest of care to ensure this information is treated as private and confidential. Transmitting personal data via the internet does have inherent risks associated with it. We will however take all reasonable steps to ensure the security of this data. Note that no information transmitted over the Internet can be guaranteed to be completely secure. While we will endeavour to protect your personal information as best as possible we cannot guarantee the security of any information that you transmit to us, or receive from us. The transmission and exchange of information is carried out at your own risk.

Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

We have taken the necessary measures to ensure the personal information (including the financial information about yourself) we hold is not compromised. In accordance with and as permitted by applicable law and regulations we will retain your information as long necessary to serve you, to maintain your Veteran Benefits Australia registration or as otherwise need to operate our business.

It is important that you protect your privacy by ensuring that no one obtains your personal information and you must contact us directly if your details change. Should your information be erroneously provided to us or no longer remain valid within the constraints of this Privacy Policy we will securely destroy or de-identify it as soon as practicable, as long as it is lawful to do so.

We have obligations to notify you if you are affected by an data breach. We will take all reasonable precautions to take remedial action to prevent such an event. However, as we cannot guarantee that remedial action will be sufficient to prevent all instances of a breach, we will take steps to notify you of an eligible data breach as soon as practicable and provide recommendations as to what steps you should take to mitigate any serious loss or damage.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.

How do we use cookies?

We use cookies in a range of ways to improve your experience on our website, including understanding how you use our website.

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – we use these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

  • Advertising – we use these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Sometimes we share some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Third party sites

Our site has links to other websites and services provided on those websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.

Disclosure policy:

Veteran Benefits Australia is in no way associated with the Department of Veteran Affairs. Veteran Benefits Australia is an online service providing an information blog that has affiliate agreements with its service providers. Veteran Benefits Australia is remunerated for its services from the service providers for the marketing and services it provides. Please note that some of the links on this website are affiliate links. This means that Veteran Benefits Australia will earn a commission if you decide to proceed with the service providers services they are providing. Please understand that I have thoroughly checked these service providers and I recommend them because they are helpful and useful for veterans, not simply because we make money from referring you to them. Please don’t proceed with these services if you don’t think they will benefit you or your family. Veteran Benefits Australia is purely designed to promote the awareness of these services and does not accept payments from veterans directly.