It also explains how to contact us to correct, update or delete any personal information provided to us, or make a complaint if you have concerns. We are compliant with the privacy principles of Australia.
We will only collect and process personal information about you where we have a lawful basis to do so. Lawful basis includes consent (where you have given consent such as filling out our “contact us” form), contract (where processing is necessary for the performance of a contract with you) and legitimate interests (including security threats or frauds, compliance with applicable laws, and enabling us to administer our business).
Personal information is defined as information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.
From time to time Veteran Benefits Australia may offer the ability to make a donation or purchase goods or services including merchandise through its Website. The terms of donation or purchase will be in accordance with the online check-out terms and conditions appearing on check-out of the transaction.
We may collect your personal information when required by law but generally we collect personal information from you (or about you) to allow us to:
Personal information collected or received by us will only be used for the stated purpose for which it was provided.
When you access the Veteran Benefits Australia Services, we may collect certain information automatically, including, but not limited to, your operating system, the type of Internet browser you use, unique device identifiers and other diagnostic data (Usage Data).
If personal information is disclosed to a third party, we are required to take reasonable steps to ensure your personal information is treated in accordance with the laws that apply to personal information.
We collect most personal information directly from you when you make an enquiry about our Veteran Benefits Australia Services from us. Your consent may be express (e.g. you agree to the use of your information by ticking a box) or implied by an action you take or do not take (i.e. because you have agreed to terms and conditions that contain information about the use or disclosure of your information). At the date of this policy, your consent is given when you register your interest in a service, sign up for our newsletter or complete our contact us registration form.
You are not obligated to provide us with your personal information. You may choose whether you receive communications from us. Whilst it is your choice not to provide your personal information to us this may impede our ability to provide you with all of the functionality of our Veteran Benefits Australia Services.
At any time you may contact our Privacy Officer and request your personal information be modified. We will make all efforts to correct data once we have proved your identity.
We will deal with all requests for access to personal information as quickly as possible, but no later than 30 calendar days from the date of your request (unless any complexities arise).
We will refuse access where the personal information relates to existing or anticipated legal proceedings, and the information would not be accessible by the process of discovery in those proceedings. Further, we will refuse access where your request is frivolous or vexatious, and where we reasonably believe that: giving access would pose a serious threat to the life, health or safety of any individual, or to public health or public safety; unlawful activity, or misconduct of a serious nature, is being or may be engaged in against Veteran Benefits Australia and giving access would be likely to prejudice the taking of appropriate action in relation to that matter.
If we refuse to give you access we will provide you with reasons for our refusal, unless doing so would be unreasonable in the circumstances. We will also take reasonable steps to give you access in a way that meets your needs without giving rise to the reasons of our refusal. Further, we will provide details of how you may make a complaint about our decision.
For us to provide excellent service we are required to store some personal information and take the greatest of care to ensure this information is treated as private and confidential. Transmitting personal data via the internet does have inherent risks associated with it. We will however take all reasonable steps to ensure the security of this data. Note that no information transmitted over the Internet can be guaranteed to be completely secure. While we will endeavour to protect your personal information as best as possible we cannot guarantee the security of any information that you transmit to us, or receive from us. The transmission and exchange of information is carried out at your own risk.
We have taken the necessary measures to ensure the personal information (including the financial information about yourself) we hold is not compromised. In accordance with and as permitted by applicable law and regulations we will retain your information as long necessary to serve you, to maintain your Veteran Benefits Australia registration or as otherwise need to operate our business.
We have obligations to notify you if you are affected by an data breach. We will take all reasonable precautions to take remedial action to prevent such an event. However, as we cannot guarantee that remedial action will be sufficient to prevent all instances of a breach, we will take steps to notify you of an eligible data breach as soon as practicable and provide recommendations as to what steps you should take to mitigate any serious loss or damage.
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.
There are a number of different types of cookies, however, our website uses:
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Our site has links to other websites and services provided on those websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.
VBA is in no way associated with the Department of Veteran Affairs. VBA is an online service providing an information blog that has affiliate agreements with its service providers. VBA is remunerated for its services from the service providers for the marketing and services it provides. Please note that some of the links on this website are affiliate links. This means that VBA will earn a commission if you decide to proceed with the service providers services they are providing. Please understand that I have thoroughly checked these service providers and I recommend them because they are helpful and useful for veterans, not simply because we make money from referring you to them. Please don’t proceed with these services if you don’t think they will benefit you or your family. VBA is purely designed to promote the awareness of these services and does not accept payments from veterans directly.
The purpose of the following is to inform you about the provision of social worker services by Medilinks Australia Online Pty Ltd t/as VBA Health (“us”, “we” “VBA Health”) and for you to consent to receive social worker services from us and to our management of your personal information.
Type of Services
Social worker services include the following supports:
Collection of Personal Information
As part of providing social worker services to you, we need to collect and record personal information from you that is relevant to your situation, such as your name, contact information, medical history and other relevant information. This collection of personal information will be a necessary part of the services that are provided.
The following steps will help view the accepted conditions of your DVA white card via the MyGov website.
Go to https://my.gov.au
Sign in to your myGov account using your Username and Password.
You can sign in to myGov using the following:
After entering your login details you may be required to provide a one-time access code.
If you do not have a myGov account, you can create one by selecting Create myGov account on the myGov sign-in page.
Sign-in using the MyGov login page
Once you have logged into your account scroll down until you see the heading ‘Your Services’.
Your Services lists the government programs you access that offer online services through myGov. You should see ‘Department of Veteran Affairs’ listed here.
Select ‘Department of Veteran Affairs’.
If you do not see Department of Veteran Affairs listed you will have to link this service to your account (See the video below).
You can do this by selecting Link another service.
Select the DVA tile
This is your Department of Veterans’ Affairs My Service Home Page.
My Service allows you to access DVA services online such as:
Look in the middle column titled Claims.
Select Accepted Conditions.
Select Accepted Conditions from the Claims Menu
This page shows your digital DVA Veteran Card.
You will see information such as your Card Number, Expiry, Card Type and the Conditions listed on your card.
Select the Conditions Listed drop-down menu to view the conditions listed on your card.
Select Print this Page in the top right-hand corner of the page to download your digital DVA Card as a PDF.
Alternatively, if accessing this on your mobile phone you can take a screenshot of this page. Depending on your phone you can:
Video on how to log on and link my service: