Helping Veterans Connect

We help veterans connect with trusted and reputable sources of information on services, and programs available to them post-military services.

Allied Health Programs

Exercise, Mental Health, Nutrition, Physio and more! So many services fall into the allied health category. Veterans can access a combination of clinically necessary services to help support their recovery and improve their mental and physical wellbeing post-service.

Legal Services & Claims

Untangling the complexities of the DVA and compensation claims process can be full of pitfalls and jargon. Finding a trusted source of unbiased information and support means that you can figure out where you stand and how to move forward on the best path.

Online Services at Home

Online services have become increasingly popular in recent years as a way for individuals to access healthcare from the comfort of their own homes. With online services, patients can interact with their healthcare provider over the phone, via video call, or other electronic means.

Veteran Health Plans

Finding and accessing programs that support veterans from a holistic healthcare perspective means better health outcomes for veterans. Combining services and taking a holistic approach to healthcare is an effective way to improve overall well being from multiple approaches. Information about these programs helps veterans understand what to expect from their healthcare providers and how they work together to improve patient outcomes.

Medication Management Programs​

We believe in a collaborative approach to veteran health care, rather than a one-size-fits-all plan. With multiple healthcare professionals working together who will put you in the centre of your healthcare. These programs may assist veterans with managing their chronic disease and make tracking medication easier.

Informed Consent for Social Worker Services

The purpose of the following is to inform you about the provision of social worker services by Medilinks Australia Online Pty Ltd t/as VBA Health (“us”, “we” “VBA Health”) and for you to consent to receive social worker services from us and to our management of your personal information.

Part A

Social Worker Services

Type of Services

Social worker services include the following supports:

Part B

Management of Health and Medical Information

Collection of Personal Information

As part of providing social worker services to you, we need to collect and record personal information from you that is relevant to your situation, such as your name, contact information, medical history and other relevant information. This collection of personal information will be a necessary part of the services that are provided.

Viewing Your Accepted Conditions

The following steps will help view the accepted conditions of your DVA white card via the MyGov website.

Step 1:

Go to https://my.gov.au

Sign in to your myGov account using your Username and Password.

You can sign in to myGov using the following:

  • Your username (Your myGov username has 2 letters and 6 numbers. For example XY123456)
  • Your email address used to create your account
  • Your mobile number (if you have enabled this option)

After entering your login details you may be required to provide a one-time access code.

  • A one-time use code is sent by SMS to your mobile phone.

If you do not have a myGov account, you can create one by selecting Create myGov account on the myGov sign-in page.

using the MyGov login page

Step 2:

Once you have logged into your account scroll down until you see the heading ‘Your Services’.

Your Services lists the government programs you access that offer online services through myGov. You should see ‘Department of Veteran Affairs’ listed here.

Select ‘Department of Veteran Affairs’.

If you do not see Department of Veteran Affairs listed you will have to link this service to your account (See the video below).

You can do this by selecting Link another service.

Select the DVA tile

Step 3:

This is your Department of Veterans’ Affairs My Service Home Page.

My Service allows you to access DVA services online such as:

  • Access support for a service-related condition or injury
  • Access your digital DVA Veteran Card
  • Lodge and track the status of your claims

Look in the middle column titled Claims.

Select Accepted Conditions.

Select Accepted Conditions from the Claims Menu

Step 4:

This page shows your digital DVA Veteran Card.

You will see information such as your Card NumberExpiryCard Type and the Conditions listed on your card.

Select the Conditions Listed drop-down menu to view the conditions listed on your card.

Step 5:

Select Print this Page in the top right-hand corner of the page to download your digital DVA Card as a PDF.

Alternatively, if accessing this on your mobile phone you can take a screenshot of this page. Depending on your phone you can:

  • Press the Side button and the Volume up button at the same time (iPhone)
  • Press the Power and Volume Down buttons at the same time


Video on how to log on and link my service: