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What is Physiotherapy?

Physiotherapy is a hands-on therapeutic technique where specific tissue manipulation is applied to injuries or chronic conditions. Often Physio will include several different types of treatment based on the assessment of the practitioners. They can range from; 

  • Exercise programs to improve mobility and strengthen muscles
  • Joint manipulation and mobilisation to reduce pain and stiffness
  • Muscle re-education to improve control
  • Airway clearance techniques and breathing exercises

Often a physio will work side-by-side with the veteran’s GP or Nurse practitioner, Exercise Physiologist, Dietitian, Psychologist, Occupational Therapist or other allied health providers so that they can have a full picture of the veteran’s injuries and ongoing chronic health complaints. 

If applicable and available a physio may recommend or use; 

  • soft tissue mobilisation (massage)
  • acupuncture and dry needling
  • Hydrotherapy


They can also provide advice on the use of aids such as – splints, crutches, canes or walking sticks, or even wheelchairs. 

When should a Veteran see a physio?

It’s often pain or discomfort that drives veterans to seek out treatment and a physio is generally the first port of call. There will sometimes be an acute injury that triggers the need for an initial physio appointment and then often as part of their care, the physio may discover that there is a need for ongoing treatment. Because physios work on a variety of health conditions and with other practitioners, they make great hubs for veterans to use as a referral pathway.

A veteran might be suffering from the following;

Or they may have a combination of issues that are causing combined chronic health conditions. Physio will be able to support the treatment of these conditions and work in conjunction with other healthcare providers. It is always important to consider how all these services work together to improve these health conditions rather than just one service in isolation. Veterans need a holistic approach to healthcare with a combination of healthcare professionals assisting in the management of conditions to optimise health improvements for the veteran. 

What does a Physio ‘do’ in an appointment?

Like most allied health professionals a physio will help a veteran complete an intake form to help understand their conditions and complaints. From there the Physio will determine a treatment program that will usually span across several sessions for acute conditions, and may be recommended in a more ongoing fashion for chronic complaints. 

During the course of the session, the Physio will often recommend rehabilitation exercises as ‘homework’. Normally the physio will also communicate with other health providers, like an EP, to help ensure that a treatment plan is agreed upon and enacted to the overall benefit of the veteran. 

Who can access Physio?

Veterans who hold Gold and White cards can be eligible to access physiotherapy where it is deemed clinically necessary upon a referral from their general practitioner.

Get connected to Physiotherapy services

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Part A

Social Worker Services

Type of Services

Social worker services include the following supports:

Part B

Management of Health and Medical Information

Collection of Personal Information

As part of providing social worker services to you, we need to collect and record personal information from you that is relevant to your situation, such as your name, contact information, medical history and other relevant information. This collection of personal information will be a necessary part of the services that are provided.

Viewing Your Accepted Conditions

The following steps will help view the accepted conditions of your DVA white card via the MyGov website.

Step 1:

Go to https://my.gov.au

Sign in to your myGov account using your Username and Password.

You can sign in to myGov using the following:

  • Your username (Your myGov username has 2 letters and 6 numbers. For example XY123456)
  • Your email address used to create your account
  • Your mobile number (if you have enabled this option)

After entering your login details you may be required to provide a one-time access code.

  • A one-time use code is sent by SMS to your mobile phone.

If you do not have a myGov account, you can create one by selecting Create myGov account on the myGov sign-in page.

Sign-in using the MyGov login page

Step 2:

Once you have logged into your account scroll down until you see the heading ‘Your Services’.

Your Services lists the government programs you access that offer online services through myGov. You should see ‘Department of Veteran Affairs’ listed here.

Select ‘Department of Veteran Affairs’.

If you do not see Department of Veteran Affairs listed you will have to link this service to your account (See the video below).

You can do this by selecting Link another service.

Select the DVA tile

Step 3:

This is your Department of Veterans’ Affairs My Service Home Page.

My Service allows you to access DVA services online such as:

  • Access support for a service-related condition or injury
  • Access your digital DVA Veteran Card
  • Lodge and track the status of your claims

Look in the middle column titled Claims.

Select Accepted Conditions.

Select Accepted Conditions from the Claims Menu

Step 4:

This page shows your digital DVA Veteran Card.

You will see information such as your Card NumberExpiryCard Type and the Conditions listed on your card.

Select the Conditions Listed drop-down menu to view the conditions listed on your card.

Step 5:

Select Print this Page in the top right-hand corner of the page to download your digital DVA Card as a PDF.

Alternatively, if accessing this on your mobile phone you can take a screenshot of this page. Depending on your phone you can:

  • Press the Side button and the Volume up button at the same time (iPhone)
  • Press the Power and Volume Down buttons at the same time

 

Video on how to log on and link my service: