How Legal Services and Claims Helps

We believe that all Australian veterans should receive everything to which they are entitled in return for their service.  In particular we want all veterans with health conditions related to their service to have those conditions recognised and for them to receive the financial and healthcare assistance which will enable them to manage their health conditions.

Financial compensation is a key element of the military compensation legislation but this legislation also governs the health care which will be funded.

We have an experienced team who are dedicated to assisting veterans having their conditions related to their service recognised and accepted and to then obtain the maximum possible entitlements both in terms of financial compensation and health services.

Claims for Conditions to be Accepted

The key to accessing entitlements is for a veteran to lodge a claim to have their health condition(s) accepted.

Once a condition is accepted, the veteran will be entitled to appropriate (dependent on the impact the condition has on the veteran’s lifestyle) compensation and care related to that condition.

Assistance Navigating the System

Unfortunately, the system is rather convoluted and can be a challenge to navigate.  It is also frustrating to deal with government departments.

Expensive multi-national law firms taking a large percentage of compensation payments are available to veterans at one end of the spectrum and volunteer advocates provide free but non-legal assistance to veterans at the other end.

Comprehensive Advice & Assistance

VBA Legal believes that it offers a solution for veterans providing the advice of a qualified legal team at on a NO WIN NO FEE arrangement for a fee which is fixed.

Unlike other law firms or volunteer advocates who often send you away to get evidence to support your claims, we are partnered with an expert medical team of doctors and nurses who work closely with us for a seamless examination of your service and other medical records as well as co-ordinating up-to-date medical assessments.

By offering a complete package to assist veterans throughout the whole process we can ensure that your claim has had thorough legal and medical assessment before being lodged as well as providing a process for efficient and timely lodgement.

Let us assist you and speak to our team over a no obligation, free courtesy call today and fill out the form below.

Who can access Allied Health services?

Veterans who have a Gold Card and there is clinical relevance for the treatment are able to access the full range of allied health services that are funded by the Department of Veterans Affairs. 

White Cards with Accepted Conditions will be able to access services that have been deemed clinically necessary for their specific conditions. 

Non-Liability Mental Health White Cards may need to have a referral for specific conditions from a psychologist and general practitioner for specific conditions.

Get connected to Legal Services and Claims services

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Informed Consent for Social Worker Services

The purpose of the following is to inform you about the provision of social worker services by Medilinks Australia Online Pty Ltd t/as VBA Health (“us”, “we” “VBA Health”) and for you to consent to receive social worker services from us and to our management of your personal information.

Part A

Social Worker Services

Type of Services

Social worker services include the following supports:

Part B

Management of Health and Medical Information

Collection of Personal Information

As part of providing social worker services to you, we need to collect and record personal information from you that is relevant to your situation, such as your name, contact information, medical history and other relevant information. This collection of personal information will be a necessary part of the services that are provided.

Viewing Your Accepted Conditions

The following steps will help view the accepted conditions of your DVA white card via the MyGov website.

Step 1:

Go to https://my.gov.au

Sign in to your myGov account using your Username and Password.

You can sign in to myGov using the following:

  • Your username (Your myGov username has 2 letters and 6 numbers. For example XY123456)
  • Your email address used to create your account
  • Your mobile number (if you have enabled this option)

After entering your login details you may be required to provide a one-time access code.

  • A one-time use code is sent by SMS to your mobile phone.

If you do not have a myGov account, you can create one by selecting Create myGov account on the myGov sign-in page.

using the MyGov login page

Step 2:

Once you have logged into your account scroll down until you see the heading ‘Your Services’.

Your Services lists the government programs you access that offer online services through myGov. You should see ‘Department of Veteran Affairs’ listed here.

Select ‘Department of Veteran Affairs’.

If you do not see Department of Veteran Affairs listed you will have to link this service to your account (See the video below).

You can do this by selecting Link another service.

Select the DVA tile

Step 3:

This is your Department of Veterans’ Affairs My Service Home Page.

My Service allows you to access DVA services online such as:

  • Access support for a service-related condition or injury
  • Access your digital DVA Veteran Card
  • Lodge and track the status of your claims

Look in the middle column titled Claims.

Select Accepted Conditions.

Select Accepted Conditions from the Claims Menu

Step 4:

This page shows your digital DVA Veteran Card.

You will see information such as your Card NumberExpiryCard Type and the Conditions listed on your card.

Select the Conditions Listed drop-down menu to view the conditions listed on your card.

Step 5:

Select Print this Page in the top right-hand corner of the page to download your digital DVA Card as a PDF.

Alternatively, if accessing this on your mobile phone you can take a screenshot of this page. Depending on your phone you can:

  • Press the Side button and the Volume up button at the same time (iPhone)
  • Press the Power and Volume Down buttons at the same time


Video on how to log on and link my service: