“If you want to go fast go alone, if you want to go far go together”

What is Combined Health Planning?

Studies have shown that when a client is put at the centre of their health care, with a supportive team their health-related outcomes are greater than the sum of their parts. This rings true with Veteran Centric Care, and the Department Of Veterans Affairs Coordinated Veteran Care (CVC) program. 

At the centre of the CVC is the veteran, alongside them, are their GP and a Nurse coordinator who take their time to understand the health concerns and needs of the veteran and with the veteran creates a goal-centred plan to proactively manage their health. 

The CVC program is designed to be an ongoing service where the veteran has one point of contact to support them.

Why Access A Coordinated Health Plan?

The CVC at its core is designed to minimise unplanned or frequent hospital visits due to chronic health conditions. It helps to ease the burden of complex care where multiple health providers are involved and assist veterans to be proactive in managing their medical conditions and overall well-being.

Who Can Access A CVC?

Veterans who hold a;


How does a CVC work?

Once a veteran has been qualified to meet the criteria for a CVC they will be assigned to a nurse coordinator. The nurse will gather a comprehensive medical history, including; 

They will request;

This will help to bring all the necessary information into one place. They will then check the medical history and send the documents to a GP for review. 

A GP will then determine the necessary medical interventions and services that the veteran will be eligible to access and the veteran will be referred to these services.  

Once this is completed the referring practitioners will send notes and follow-up information to the nurse coordinator. Then at 90-day intervals, the nurse will check in and review the veteran to ensure that the plan is being followed and make any necessary amendments to treatment.

Get connected to Combined Health Planning services

Date of birth

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Informed Consent for Social Worker Services

The purpose of the following is to inform you about the provision of social worker services by Medilinks Australia Online Pty Ltd t/as VBA Health (“us”, “we” “VBA Health”) and for you to consent to receive social worker services from us and to our management of your personal information.

Part A

Social Worker Services

Type of Services

Social worker services include the following supports:

Part B

Management of Health and Medical Information

Collection of Personal Information

As part of providing social worker services to you, we need to collect and record personal information from you that is relevant to your situation, such as your name, contact information, medical history and other relevant information. This collection of personal information will be a necessary part of the services that are provided.

Viewing Your Accepted Conditions

The following steps will help view the accepted conditions of your DVA white card via the MyGov website.

Step 1:

Go to https://my.gov.au

Sign in to your myGov account using your Username and Password.

You can sign in to myGov using the following:

  • Your username (Your myGov username has 2 letters and 6 numbers. For example XY123456)
  • Your email address used to create your account
  • Your mobile number (if you have enabled this option)

After entering your login details you may be required to provide a one-time access code.

  • A one-time use code is sent by SMS to your mobile phone.

If you do not have a myGov account, you can create one by selecting Create myGov account on the myGov sign-in page.

using the MyGov login page

Step 2:

Once you have logged into your account scroll down until you see the heading ‘Your Services’.

Your Services lists the government programs you access that offer online services through myGov. You should see ‘Department of Veteran Affairs’ listed here.

Select ‘Department of Veteran Affairs’.

If you do not see Department of Veteran Affairs listed you will have to link this service to your account (See the video below).

You can do this by selecting Link another service.

Select the DVA tile

Step 3:

This is your Department of Veterans’ Affairs My Service Home Page.

My Service allows you to access DVA services online such as:

  • Access support for a service-related condition or injury
  • Access your digital DVA Veteran Card
  • Lodge and track the status of your claims

Look in the middle column titled Claims.

Select Accepted Conditions.

Select Accepted Conditions from the Claims Menu

Step 4:

This page shows your digital DVA Veteran Card.

You will see information such as your Card NumberExpiryCard Type and the Conditions listed on your card.

Select the Conditions Listed drop-down menu to view the conditions listed on your card.

Step 5:

Select Print this Page in the top right-hand corner of the page to download your digital DVA Card as a PDF.

Alternatively, if accessing this on your mobile phone you can take a screenshot of this page. Depending on your phone you can:

  • Press the Side button and the Volume up button at the same time (iPhone)
  • Press the Power and Volume Down buttons at the same time


Video on how to log on and link my service: